Why does my document say "No Sent to Physician?"

Modified on Tue, 13 Feb at 11:13 AM

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If your document says "Submitted" or "Not Sent to Physician", this means that the document has not been sent and your physician has not been notified that there is a document waiting for their signature.

This error occurs when the document is uploaded improperly. If you see the status reading as "Submitted" or "Not Sent to Physician" that means something went wrong during the upload process. A properly uploaded document status will say "Pending".

There are a few ways to fix this error. You can click "Action" and select "Edit" to edit an active document and ensure these changes are made.

1. When you upload a document for physician signature, you need to make sure that the "Does this request need a physician signature" switch is toggled to "Yes".

2. Next, after you have filled out all the information and uploaded the PDF, you will be brought to this window where you need to drag and drop signature fields onto the page. Where you will want to drag and drop signature fields onto the PDF for your MD to sign.

3. After you have dropped the fields click "Save and Close" at the top. You will see a congratulations screen pop up. DO NOT HIT THE BACK ARROW OR CLOSE YOUR BROWSER. Make sure you close out of the signature window first or the document will not be submitted properly. If it all worked, you should see "Pending" as the document's status.

If done correctly, you should see "Pending" as the document status.