How do I cancel my GuardianMD Account?

Modified on Tue, 26 Nov, 2024 at 9:15 AM

Notice: Per the pricing policy agreement (see below) all cancellations require a 10 day notice.

In order to cancel your GuardianMD Account, you can open a support ticket and select the "Billing" group, or email [email protected] and give the following information:

Your Name

Your Clinic's Name

Your Desired Cancellation Date

The Reason for Cancellation (optional)

What happens next?
Once our team has been notified of your desire to cancel, you will receive a message back and the cancellation process will begin. You would still have services until the end of your contract period, and you would not receive any further invoices after that.

At the end of your contract period, you will be disconnected from your overseeing physicians and will be unable to log in to the portal. Guardian archives your paperwork and forms in case you decide to come back in the future, but it is suggested that you download any paperwork from the portal to keep in your own records as well.

Pricing Policy Account Change Clause
Account Changes: Guardian Medical Direction bills on rolling calendar month based on your account creation date (called the “billing date”). Account cancellations, terminations and other changes must be made ten (10) days prior to the billing date in order for the changes to be reflected on your next invoice.